Supplier Quality Management with Dynamics 365 F&O – part-1 Vendor On-boarding
Aug31

Supplier Quality Management with Dynamics 365 F&O – part-1 Vendor On-boarding

“In the manufacturing world anything can be outsourced except accountability” (1). Manufacturing enterprise have to adhere to regulatory and statutory guidelines as set by various global organizations like FDA or EU. Manufacturers are responsible and accountable for managing their entire supply chain.  This requires ensuring managing product compliance and safety standards from raw material… Continue Reading...

Read More
Digital Transformation in Manufacturing using Microsoft Dynamics 365 Finance and Operations
Jul12

Digital Transformation in Manufacturing using Microsoft Dynamics 365 Finance and Operations

Technologyhas enabled digital transformation for many industries. The transformation impact has been more evident in services and service related firms. We have seen the evolution of new business models (example – Uber, Bitcoin) or new delivery and consumption channels (example – Netflix). Manufacturing firms have been typically lagging in the innovation, adoption and execution of digital… Continue Reading...

Read More
Microsoft Dynamics 365 without code: Smart City – powered by Microsoft Dynamics 365
May25

Microsoft Dynamics 365 without code: Smart City – powered by Microsoft Dynamics 365

This is part-1 of my blog about Smart City – powered by Microsoft Dynamics 365 and describes the need for making our cities smarter. (for the purpose of this blog a citizen is anyone who lives, visits or needs services in the city) Why Smart City? Population growth  – I grew up in Mumbai (Bombay, India) and saw first hand the rapid growth in population, transportation, pollution and… Continue Reading MihirCRM’s...

Read More
Microsoft Dynamics 365 without code: Dynamics 365 AI for Customer Service Insights
Apr06

Microsoft Dynamics 365 without code: Dynamics 365 AI for Customer Service Insights

This blog is continuation on the AI for Dynamics 365 series. Earlier I had written about Dynamics 365 AI for Sales, this blog focuses on Dynamics 365 AI for Customer Service Insights.Microsoft with its April 2019 release is introducing many new AI apps. The Dynamics 365 AI for Customer Service Insights app is currently in public preview and will be in General Availability soon.Why Customer… Continue Reading MihirCRM’s...

Read More
Whats New in April 19′ update – Omni Channel Engagement Hub
Feb27

Whats New in April 19′ update – Omni Channel Engagement Hub

This blog is part-1 of a series of blog on what I find is new and interesting in the April-19 update of Dynamics 365 Customer Engagement.Microsoft has provided a list of updated and new features in the April 2019 update release notes. I had written earlier about the Sales AI capabilities in Dynamics 365. This blog focus is on Customer Service and specifically the very new upcoming feature… Continue Reading MihirCRM’s...

Read More
Set-up AI for Sales with Dynamics 365 – II
Feb02

Set-up AI for Sales with Dynamics 365 – II

This is part II of my blogs on Dynamics 365 AI. In part-1 I wrote about how you can increase your Sales by using Dynamics 365 AI for Sales. This blog is about setting up AI for Sales. There may be some challenges in installing AI for Sales and I hope this blog helps you to simplify the process.Follow the steps below to set-up AI for Sales in a trial environment.1. Trial environments & licenses… Continue Reading...

Read More
Microsoft Dynamics 365 without code: Increase Sales with Dynamics 365 AI for Sales
Jan19

Microsoft Dynamics 365 without code: Increase Sales with Dynamics 365 AI for Sales

This is part-1 of my blog series on AI with Dynamics 365. In my earlier blog I discussed about the need for systems of intelligence and how Microsoft has introduced a suite of AI apps with Dynamics 365. This blog is on Dynamics 365 AI for Sales. Enterprise clients want a healthy sales pipeline with motivated sales force. It is vital to provide all necessary tools for the sales person, to… Continue Reading Mihir Shah’s...

Read More
Dynamics 365 AI – Systems of Intelligence
Dec01

Dynamics 365 AI – Systems of Intelligence

Microsoft has introduced a suite of AI apps with Dynamics 365. This blog talks about Apps for AI as the new systems of intelligence.Enterprise journey to intelligence -The earlier enterprise applications were called Systems of Records – This were the Operations , Accounting / finance and HR applications used to record sales transactions, do accounting and process payroll. This formed the… Continue Reading MihirCRM’s...

Read More
Microsoft Dynamics 365 without code: Integrating Teams with Dynamics 365
Nov01

Microsoft Dynamics 365 without code: Integrating Teams with Dynamics 365

This is the 2nd part of my blog on Teams and Dynamics 365. In Part-1, I discussed about Teams and Office 365 apps. This blog will show how to integrate Dynamics 365 Customer Engagement with Teams.Teams is integrated with Office 365 Apps. Creating a team also creates a SharePoint team site and also an Office 365 group for the team, which can be accessed from Outlook. As discussed in my earlier… Continue Reading Mihir Shah’s...

Read More

Microsoft Dynamics 365 without code: Teams in Office 365 & Dynamics 365

Dynamics 365 online is part of Office 365 family of productivity and collaboration suite. It is well integrated OOTB with many other Office 365 apps such as SharePoint, One Drive, Yammer, One Note and Teams. This multi-series blog is about Teams and its integration with Office 365 Apps and Dynamics 365. Part-1 of this blog focuses on Teams and Office 365 apps. Apps in Office 365 One… Continue Reading Mihir Shah’s Article...

Read More
Teams in Office 365 & Dynamics 365 – Part-1
Oct30

Teams in Office 365 & Dynamics 365 – Part-1

Dynamics 365 online is part of Office 365 family of productivity and collaboration suite. It is well integrated OOTB with many other Office 365 apps such as SharePoint, One Drive, Yammer, One Note and Teams. This multi-series blog is about Teams and its integration with Office 365 Apps and Dynamics 365. Part-1 of this blog focuses on Teams and Office 365 apps.Apps in Office 365One important… Continue Reading...

Read More
Microsoft Dynamics 365 without code: Delivering Dynamics 365
Sep07

Microsoft Dynamics 365 without code: Delivering Dynamics 365

This is part-2 of my multi series blog about Delivering Dynamics 365 online (Customer Engagement) in the Enterprise. In my earlier blog (Part-1) I have written about Enterprise Design Thinking. This blog focuses on using Agile to deliver Dynamics 365 in the enterprise. The thoughts below are from my experience in design and delivery of Microsoft Dynamics solutions for Enterprise clients… Continue Reading Mihir Shah’s...

Read More
Microsoft Dynamics 365 without code: Dynamics 365 & Enterprise Design Thinking
Aug17

Microsoft Dynamics 365 without code: Dynamics 365 & Enterprise Design Thinking

This is part-1 of a multi series blog about Delivering Dynamics 365 online (CRM) in the Enterprise. Microsoft Dynamics is now the business application platform of choice for Enterprises who are doing Digital Transformation projects. Dynamics 365 in conjunction with Azure and Office 365 is a strategy tool that Enterprise can depend, build upon and deliver long term business growth models with… Continue Reading Mihir Shah’s...

Read More
Approvals for Dynamics 365 using Microsoft Flow
Jun19
Read More
What’s new in Dynamics 365 – Spring 2018 – Knowledge Management
May03

What’s new in Dynamics 365 – Spring 2018 – Knowledge Management

What’s new in Dynamics 365 – Spring 2018 – Knowledge Management Microsoft has releases its latest iteration of Dynamics 365 – Spring 2018. I had previously written about, What’s new in and Customer Service. This blog focuses on an updated / new feature – Knowledge Management. I am sure this will be a useful tool for all businesses to build a knowledge management...

Read More
What’s new in Dynamics 365 Spring 2018 – Customer Service
Apr24
Read More
Microsoft Dynamics 365 without code: What’s new in Dynamics 365 Spring 2018
Apr16

Microsoft Dynamics 365 without code: What’s new in Dynamics 365 Spring 2018

Microsoft Dynamics 365 without code: What’s new in Dynamics 365 Spring 2018Blog Syndicated with Mihir Shah’s Permission //cdn.embedly.com/widgets/platform.js

Read More
Microsoft Dynamics 365 without code: Data Export Service and Dynamics 365 online
Mar20
Read More
Enterprise deployment considerations for Power BI with Dynamics 365 online
Feb28
Read More
Microsoft Dynamics 365 without code: Analytics using Power BI with Dynamics 365 – Part-3
Jan02

Microsoft Dynamics 365 without code: Analytics using Power BI with Dynamics 365 – Part-3

Microsoft Dynamics 365 without code: Analytics using Power BI with Dynamics 365 – Part-3Blog Syndicated with Mihir Shah’s Permission //cdn.embedly.com/widgets/platform.js

Read More
Read More
Analytics using Power BI with Dynamics 365
Nov21
Read More

Microsoft Dynamics 365 without code: New in Dynamics 365 v9.0

Microsoft Dynamics 365 without code: New in Dynamics 365 v9.0Blog Syndicated with Mihir Shah’s Permission //cdn.embedly.com/widgets/platform.js

Read More
New in Dynamics 365 v9.0 – Apps Enhancement
Oct17

New in Dynamics 365 v9.0 – Apps Enhancement

This blog is part-2 of a multi-series blog which focuses on the new enhancements to Dynamics 365 (v9.0) Customer Engagement application. The Part-2 of this blog is on Apps enhancements. You can read the Part-1 – enhancements to the User Experience here. With this release Microsoft is moving to an Apps based application development and consumption model and I get the feeling that everything is… Continue Reading...

Read More
What’s new in Dynamics 365 v9.0 – Part-1 User Experience enhancements
Oct04
Read More
Read More
Microsoft Dynamics 365 without code: Azure integration with Dynamics 365 – Part 2
Jul06
Read More
Microsoft Dynamics 365 without code: Azure integration with Dynamics 365 – Part-1
Jun15
Read More
Microsoft Dynamics 365 without code: Managing Solutions in Dynamics 365
May11

Microsoft Dynamics 365 without code: Managing Solutions in Dynamics 365

Microsoft Dynamics 365 without code: Managing Solutions in Dynamics 365Blog Syndicated with Mihir Shah’s Permission //cdn.embedly.com/widgets/platform.js

Read More
Monitoring Dynamics 365 using Organizational Insights
Apr04
Read More
Managing Dynamics 365 (CRM) deployments online
Mar08

Managing Dynamics 365 (CRM) deployments online

Managing Dynamics 365 (CRM) deployments onlineBlog Syndicated with Mihir Shah’s Permission //cdn.embedly.com/widgets/platform.js

Read More
Read More
Enhance UX with custom business apps in Microsoft Dynamics 365
Dec07

Enhance UX with custom business apps in Microsoft Dynamics 365

Enhance UX with custom business apps in Microsoft Dynamics 365Blog Syndicated with Mihir Shah’s Permission //cdn.embedly.com/widgets/platform.js

Read More