Dynamics 365 – 2023 Wave-1 – Customer Service part-1

 We are back again, this time for the 2023 wave-1 update on Microsoft Dynamics 365. This blog will focus on some of the Dynamics 365 – Customer Service update that can be expected in April 2023.

1. Knowledge base updates . I have worked with many clients who are using the built in Microsoft Dynamics 365 knowledge base (KB). Clients service reps are using the knowledge base articles available in…

Continue Reading MihirCRM’s Article on their blog

Dynamics 365 – 2023 Wave-1 – Customer Service part-1

We are back again, this time for the 2023 wave-1 update on Microsoft Dynamics 365. This blog will focus on some of the Dynamics 365 – Custo…

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