Omnichannel for Customer Service – Voice Channel

I am so excited to have recently started to use the new 1st party voice channel Microsoft have made available for the Omnichannel for Customer Service app.

We can now enable voice calls for inbound and outbound scenarios directly in Dynamics 365. When we couple this with the agent productivity and AI features baked into Omnichannel for Customer Service I think Microsoft really do have a unique…

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Omnichannel for Customer Service – Voice Channel

I am so excited to have recently started to use the new 1 st party voice channel Microsoft have made available for the Omnichannel for Customer Service app. We can now enable voice calls for inbound and outbound scenarios directly in Dynamics 365.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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