Omnichannel for Customer Service – Outbound Voice Calling

I recently gave a demo of the new voice channel within Dynamics 365’s Omnichannel for Customer Service app. In that post I covered the basics of inbound calling. This time I will explain how to setup and make outbound calls.

Many contact centres will require outbound calling. Often the requirement will simply involve an agent manually starting a call to a customer. I guess it is this simple…

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Omnichannel for Customer Service – Outbound Voice Calling

I recently gave a demo of the new voice channel within Dynamics 365’s Omnichannel for Customer Service app. In that post I covered the basics of inbound calling. This time I will explain how to setup and make outbound calls.

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Author: Neil Parkhurst

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