How to Assign a Case to a Knowledge Article in Dynamics 365 Customer Service – YouTube

Manish chauhanYouTube3 months ago156 Views



In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity.

This video consists of:
00:00-00:20 Introduction
00:21-1:15 Create New Case
1:16-3:52 Knowledge Article

#microsoftdynamics365 #fieldservice #incidentmanagement #dynamics365tutorial #microsoftcrm #customerservice #servicemanagement #businesssolutions #Dynamics365FieldService #msdynamics365 #incident #techtutorial #servicerequired #powerautomate #powerapps #dataverse #dynamics365 #d365crm #microsoftsoftware #microsoftdynamics #tutorial #microsoftdynamicscrm

source

0 Votes: 0 Upvotes, 0 Downvotes (0 Points)

Leave a reply

Join Us
  • X Network2.1K
  • LinkedIn3.8k
  • Bluesky0.5K
Support The Site
Events
October 2025
MTWTFSS
   1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31   
« Sep   Nov »
Follow
Search
Popular Now
Loading

Signing-in 3 seconds...

Signing-up 3 seconds...