In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity. This video consists of:
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Learn how to create and use Knowledge Article Templates in Dynamics 365 Customer Service. This video explains their purpose, benefits, and how they help standardize content creation for better support
In this video, I take you through the Knowledge Article Improvements coming to model-driven apps in October, currently in 2020 Wave 2 preview. This will allow you to begin testing
As you already know, Microsoft Dynamics ERP’s family is having a big evolution this year. Microsoft Dynamics NAV is now the past, while the future is called Microsoft Dynamics 365 Business Central. Partners
My friends of Simplanova kindly asked me to be a “guest blogger” on their website. The topic of this first technical post for them is about how to start moving
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