Dynamics 365 Customer Engagement
Forms Pro is now Customer Voice
Gathering feedback for Dynamics 365 via surveys that had an interesting history. It started with Microsoft purchasing the IP to Mojo Surveys, which became…
Tag: Voice
Dynamics 365 Customer Engagement
The Upgrade Process From Forms Pro To Customer Voice
If you are currently a Forms Pro customer, hopefully, you didn’t miss the announcement a few weeks ago: Forms Pro is becoming Dynamics 365…
Dynamics 365 Customer Engagement
Forms Pro Becomes Customer Voice
What? Why? When? All valid questions. During the Inspire event (July 21st 2020) Microsoft made a massive announcement about changes coming to their survey…
Dynamics 365 Customer Engagement
Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020
This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. As announced previously, Voice of…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Voice and Video Calls
Microsoft’s Omnichannel for Customer Service allows us to escalate web chat conversations to voice and video calls, this is a great feature when conversations…