Dynamics 365 Customer Engagement
Forms VS D365 Customer Voice – What Is The Difference?
Microsoft Forms has been around since 2016. In walks Microsoft Forms Pro in 2019, then it’s changed to Dynamics 365 Customer Voice in July…
Tag: Voice
Dynamics 365 Customer Engagement
Power Baseball League: Dynamics 365 Customer Voice with Megan V. Walker
Just as hot dogs are essential to the enjoyment of baseball, so it is also essential to get data into your system. It is…
Dynamics 365 Customer Engagement
Creating Actions Triggered by Satisfaction Metric Values in Customer Voice
In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice.…
Dynamics 365 Customer Engagement
Overview Of Satisfaction Metrics in D365 Customer Voice
Dynamics 365 Customer Voice has a fantastic feature that never existed in Forms Pro OR in Voice of the Customer, and that’s Satisfaction Metrics.…
Dynamics 365 Customer Engagement
Energize your Intranet with Microsoft Power Apps and Customer Voice
This is a followup to my earlier post “Replacing Microsoft InfoPath with Power Apps” which discussed the discontinuation of the InfoPath form tool which…