Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice. Once a survey response is submitted by a respondent, this creates a Customer Voice Survey Response record in the corresponding Common Data Service environment. If Satisfaction Metrics were set up for the survey, the type and values submitted for each…

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Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING *** DISCLOSURE: THIS POST MAY CONTAIN AFFILIATE LINKS. FULL DETAILS HERE In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice.

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Author: Megan V. Walker

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