Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice. Once a survey response is submitted by a respondent, this creates a Customer Voice Survey Response record in the corresponding Common Data Service environment. If Satisfaction Metrics were set up for the survey, the type and values submitted for each…

Continue Reading Megan V. Walker’s Article on their blog

Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING *** DISCLOSURE: THIS POST MAY CONTAIN AFFILIATE LINKS. FULL DETAILS HERE In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice.

Blog Syndicated with Megan V. Walker’s Permission

Author: Megan V. Walker

Share This Post On

SCOTtish summit 2021

On February the 27th Scottish Summit 2021 will come to you as a virtual event. With over 250 sessions from all Microsoft technologies. You need to register for your FREE ticket and download the Scottish Summit App to see all the great sessions.