Overview Of Satisfaction Metrics in D365 Customer Voice

Dynamics 365 Customer Voice has a fantastic feature that never existed in Forms Pro OR in Voice of the Customer, and that’s Satisfaction Metrics. You can use specific questions to add up to 10 metrics to a project, giving an organization the ability to track the levels of satisfaction in a variety of ways. Three types of metrics can be applied to different questions:

• NPS: A Net Promoter…

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Overview Of Satisfaction Metrics in D365 Customer Voice

Dynamics 365 Customer Voice has a fantastic feature that never existed in Forms Pro, or Voice of the Customer, that’s Satisfaction Metrics.

Blog Syndicated with Megan V. Walker’s Permission