Power Platform Saturday Stockholm October 5 2019
Sep27

Power Platform Saturday Stockholm October 5 2019

I’m speaking at the Stockholm business applications community event on Saturday October 5th. I will be speaking on Azure Functions and how we can use them in place of server side plugin code, in Canvas Apps and in Flow. I will also cover creating Custom Connectors calling Azure Functions. Register at https://365sat.in/swe Continue Reading Julian Sharp’s Article on their blog Power Platform Saturday Stockholm October 5 2019...

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Dynamics Power Dublin September 28 2019
Sep25

Dynamics Power Dublin September 28 2019

I’m speaking at the Dublin business applications community event on Saturday September 28th. I will be speaking on Dynamics 365 Customer Engagement and Power Platform exams. My session will start off with why you should take exams and gain certifications. I then discuss the new role based certifications and what that means to you. The focus of the session is on exam tips and tricks, what… Continue Reading Julian Sharp’s...

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Voice of the Customer Deprecation
Jul02

Voice of the Customer Deprecation

As expected, with the release of Forms Pro that Microsoft have announced that Voice of the Customer is being deprecated. Voice of the Customer will be removed and end of June next year and no new surveys can be created, and no further responses will be captured. More details at https://cloudblogs.microsoft.com/dynamics365/it/2019/07/01/voice-of-the-customer-deprecation/ Continue Reading Julian Sharp’s Article on their blog Voice...

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Find out about Azure IoT at Notts IoT 7pm July 11th
Jul01

Find out about Azure IoT at Notts IoT 7pm July 11th

I will be speaking on Azure IoT PaaS and SaaS systems at Notts IoT on Thursday July 11th at 7pm at Rebel’s offices in Nottingham. I will be talking about and demoing Azure IoT Hubs, Accelerators and IoT Central. I will be bring various devices with me including Raspberry Pi, MXChip AZ3166 and Flic button Sign Up for the Event here Continue Reading Julian Sharp’s Article on their blog Find out about Azure IoT at Notts IoT 7pm...

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Forms Pro General Availability and Future of Voice of the Customer
Jul01

Forms Pro General Availability and Future of Voice of the Customer

Forms Pro has been released as of July 1st and is in General Availability. If you have a Dynamics 365 Customer Engagement Enterprise or Talent License, Forms Pro is included. Included are just 2,000 responses a month per tenant, if you need more responses you can purchase them via the Microsoft 365 portal. If you have been on the Public Preview, the preview will end and be replaced by a 30-day… Continue Reading Julian...

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Changes to Proctored Exam Check-In
Jun23

Changes to Proctored Exam Check-In

I wrote a couple of years ago about my experience with taking exams at home aka Online Proctored Exams I have taken over 10 exams at home and was comfortable and familiar with the process but when I took at exam last night I discovered a whole new experience. First the PVProctor program no longer worked and I needed to download a new OnVue tool. The check-on process is now self-service that… Continue Reading Julian Sharp’s...

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MB-210 Dynamics 365 for Sales Revision Guide
May31

MB-210 Dynamics 365 for Sales Revision Guide

Jens Kofod has written an excellent revision guide for the MB-210 Dynamics 365 for Sales Exam https://iiu.dk/2019/04/27/exam-prep-guide-mb-210-microsoft-dynamics-365-for-sales/ 52.951002 -1.183897 Nottingham, UK Like this:Like Loading… Related About Julian Sharp I have worked with… Continue Reading Julian Sharp’s Article on their blog

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MB-900 Microsoft Dynamics 365 Fundamentals–Dynamics 365 for Sales Professional
May18

MB-900 Microsoft Dynamics 365 Fundamentals–Dynamics 365 for Sales Professional

Dynamics 365 for Sales Professional is a version of Dynamics 365 for Sales aimed at Small and Medium Businesses at a reduced license price. Sales Professional is aimed at organisations that have simpler sales needs and want to get up and running quickly. With Dynamics 365 for Sales Professional you get: Simplified First Run Experience Simplified User… Continue Reading Julian Sharp’s Article on their...

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Upgrade to latest version of Dynamics 365 for Field Service by 2020
May18

Upgrade to latest version of Dynamics 365 for Field Service by 2020

Microsoft have announced that all customers on older versions (6.x and 7.x) of Field Service must be upgraded to 8.x with Unified Interface by February 2020. If you have Field Service, this could be a significant change and will require re-configuration, testing and training. For our current Field Service project, we chose to go with v8.x from the beginning… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals–Cloud Deployment Types
May18

MB-900 Microsoft Dynamics 365 Fundamentals–Cloud Deployment Types

There are three different options for deploying cloud services: Public Cloud Private Cloud Hybrid Cloud Public Cloud Public Cloud is the most common deployment type where everything is run by the cloud provider with no local hardware to manage. You gain economises of scale by sharing resources with other cloud users. There are several public cloud providers… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – SaaS
May18

MB-900 Microsoft Dynamics 365 Fundamentals – SaaS

SaaS means Software as a Service, and is the provision of complete cloud software applications over the internet. Examples of SaaS application are Office 365 and Dynamics 365. You typically pay for SaaS applications on a per user per month/year. The shared responsibility model applies, it is just that the cloud provider takes more of the responsibility in… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – PaaS
May18

MB-900 Microsoft Dynamics 365 Fundamentals – PaaS

PaaS means Platform as a Service, and is the provision and management of resources over the internet where you do not have access to the underlying computing infrastructure. You combine the resources to deliver services to your users. Examples of PaaS services are web applications and logic apps. You typically pay for PaaS resources as you use and PaaS… Continue Reading Julian Sharp’s Article on their...

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Another Microsoft Learning Survey | Microsoft Dynamics 365 UK MCT
May06

Another Microsoft Learning Survey | Microsoft Dynamics 365 UK MCT

About Julian Sharp I have worked with Dynamics CRM/365 since 2004 and have been involved in over 100 CRM projects. I am a Dynamics 365 MCT and teach Dynamics 365 and Azure in the UK and across Europe This entry was posted in Training and tagged Microsoft, Survey, Training. Bookmark… Continue Reading Julian Sharp’s Article on their blog

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MB-900 Microsoft Dynamics 365 Fundamentals – IaaS
May05

MB-900 Microsoft Dynamics 365 Fundamentals – IaaS

IaaS means Infrastructure as a Service, and is the provision and management of computing infrastructure over the internet IaaS is encompassing the following three icons: Servers and storage, Networking firewalls and security, and Datacentre physical plant and building. The major IaaS services are Compute (Virtual Machines and Containers), Storage, and… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – What is Azure
May05

MB-900 Microsoft Dynamics 365 Fundamentals – What is Azure

Azure is Microsoft’s set of Cloud Computing services. Azure provides over 600 services covering areas such as: Compute Networking Web Big Data Integration Mobile DevOps AI IoT Global reach Azure is available in over 140 countries and has 54 regions combining global reach with local presence. More Information

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MB-900 Microsoft Dynamics 365 Fundamentals – Cloud Computing
May04

MB-900 Microsoft Dynamics 365 Fundamentals – Cloud Computing

Cloud Computing is the delivery of computing services – processing , storage, networking, data – over the internet, on a pay as you go cost model. Cloud Computing is: Scalable – change computing resources based on demand, or in preparation of demand, or for changes of workload. You can scale vertically (Up) e.g., adding a faster CPU or changing… Continue Reading Julian Sharp’s Article on their...

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Dynamics 365 for Sales Professional Offer
May03

Dynamics 365 for Sales Professional Offer

Dynamics 365 for Sales Professional is a version of Dynamics 365 for Sales aimed at Small and Medium Business at a reduced license price. When Dynamics 365 for Sales Professional was first announced I was quite excited as we start off as a small business focussed partner, and we were Microsoft Worldwide Partner of the Year in the Small Business Specialist… Continue Reading Julian Sharp’s Article on their...

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Dynamics 365 Partner Competency Changes
May03

Dynamics 365 Partner Competency Changes

Significant changes are being made to the Dynamics 365 Partner Competencies. The Cloud Customer Relationship Management competency is retiring at the end of September. After 1st July, all existing exams, apart from MB2-716, Customisation and Configuration, will no longer count towards competency and you will need the new Core exam, MB-200, and one of the… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Retail
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Retail

App Overview Dynamics 365 for Retail is an end-to-end solution for retail organisations requiring unified commerce across multiple channels. Dynamics 365 for Retail covers in store, back office and digital operations. Retail help to reduce fulfilment costs, improve inventory utilisation, increase customer satisfaction and loyalty. Dynamics 365 for Retail is… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Business Central
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Business Central

App Overview Dynamics 365 Business Central is an all-in-one business management solution aimed at small and medium businesses. Key Features Below are the main features of Dynamics 365 Business Central. This is not meant to be exhaustive but a fundamental level introduction to the App’s features. Below is a list of the main functional areas in Business… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Finance & Operations
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Finance & Operations

App Overview Dynamics 365 for Finance & Operations is a unified App for managing your finance and operations. Dynamics 365 for Finance & Operations is a huge application which handles many different industries. Key Features Below are the main features of Dynamics 365 for Finance & Operations. This is not meant to be exhaustive but a fundamental level… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Talent
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Talent

App Overview Dynamics 365 for Talent is an App for handling processes around staffing your organisation. Talent enables organisations to move beyond traditional human resources (HR) management. Office 365 and LinkedIn are used to enable organisations to find and onboard the right staff, quickly and efficiently. Key Features Below are the main features of… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Marketing
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Marketing

App Overview Dynamics 365 for Marketing is an App for organisations that perform B2B marketing activities. Dynamics 365 for Marketing allows you to find and nurture leads until they are sales ready. Dynamics 365 for Marketing works with Dynamics 365 for Sales. For B2C Marketing, Microsoft recommends Adobe Marketing Cloud. Key Features Below are the main… Continue Reading Julian Sharp’s Article on their...

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Performance Based Testing | Microsoft Dynamics 365 UK MCT
May01

Performance Based Testing | Microsoft Dynamics 365 UK MCT

Microsoft are introducing performance based testing i.e., Labs into exams and these will be included in the new role based Dynamics 365 exams at some point, possibly when they come out of beta. I like labs as they test ability not memory. You may get up to two labs in your exam. You are given an objective to complete and it doesn’t matter how you achieve… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Project Services Automation
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Project Services Automation

App Overview Dynamics 365 for Project Services Automation (PSA) is an App for organisations that deliver time based projects i.e., Professional Services firms. Key Features Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but a fundamental level introduction to the App’s features. PSA is a large and complex application covering sales and… Continue Reading Julian Sharp’s Article...

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MB-900 Microsoft Dynamics 365 Fundamentals – Field Service
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Field Service

App Overview Dynamics 365 for Field Service is an App for managing resources to deliver service at customer sites. Field Service will increase first time fix rates by making sure the right resource is available, at the right time, with the right skills and the right parts. Key Features Below are the main features of Field Service. This is not meant to be exhaustive but a fundamental… Continue Reading Julian Sharp’s Article...

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MB-900 Microsoft Dynamics 365 Fundamentals – Customer Service Enterprise
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Customer Service Enterprise

App Overview Dynamics 365 for Customer Service Enterprise is an App for Customer Service Agents to provide effective service to customers. Key Features Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but a fundamental level introduction to the App’s features. Accounts and Contacts Accounts are Contacts are the key records in Customer… Continue Reading Julian Sharp’s Article on...

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MB-900 Microsoft Dynamics 365 Fundamentals – Sales Enterprise
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Sales Enterprise

App Overview Dynamics 365 for Sales Enterprise is an App for sellers to manage customer relationships, manage the sales process and provide guided insights to increase sales performance. Dynamics 365 for Sales Enterprise goes beyond sales force automation (SFA) to better understand customer needs, engage more effectively, and win more deals. Key Features Below are the main features of… Continue Reading Julian Sharp’s...

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MB-900 Microsoft Dynamics 365 Fundamentals – Government
Apr30

MB-900 Microsoft Dynamics 365 Fundamentals – Government

Microsoft Government Cloud is designed for US Federal, State and Local Government. Microsoft has created Microsoft Dynamics 365 Government for eligible government organisations that runs on the Government Community Cloud (GCC). Microsoft Dynamics 365 Government is currently restricted to just the following Apps: Sales Customer Service Field Service Project… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – GDPR
Apr30

MB-900 Microsoft Dynamics 365 Fundamentals – GDPR

The General Data Protection Regulation (GDPR) is a European regulation but applies to any organisation that does business with or within the countries of the European Union. It therefore affects Microsoft and Microsoft Dynamics 365 Apps. GDPR is concerned with data protection and privacy right, for example: Consent Right to access Mandatory breach notification Privacy by design Having… Continue Reading Julian Sharp’s...

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MB-900 Microsoft Dynamics 365 Fundamentals – Licensing
Apr26

MB-900 Microsoft Dynamics 365 Fundamentals – Licensing

Licensing always seems to find itself into exams and the fundamentals exam in no different. Microsoft Licensing is hard and complex. As for other exam topics, there are differences between Customer Engagement and Operation that are spelt out below. App and Plan Licenses There are several ways you can license Dynamics 365: App Customer Engagement Plan All Customer Engagement… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Onboarding
Apr25

MB-900 Microsoft Dynamics 365 Fundamentals – Onboarding

What is FastTrack Microsoft FastTrack for Dynamics 365 is Microsoft’s programme to assist customers in implementing Dynamics 365 with the aim of realising business value sooner. FastTrack is guidance and advice on best practices, on planning rollout, and expanding capabilities. FastTrack provides access to Microsoft resources to achieve customer… Continue Reading Julian Sharp’s Article on their...

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Microsoft Certified Professional Survey | Microsoft Dynamics 365 UK MCT
Apr25

Microsoft Certified Professional Survey | Microsoft Dynamics 365 UK MCT

Microsoft have launched their annual survey on certification. If you have certifications, then go and take the survey at https://www.questionpro.com/t/AN6aMZeLNH Like this:Like Loading… Related About Julian Sharp I have worked with Dynamics CRM/365 since 2004 and have been involved in over 100 CRM… Continue Reading Julian Sharp’s Article on their blog

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MB-900 Microsoft Dynamics 365 Fundamentals – Support
Apr24

MB-900 Microsoft Dynamics 365 Fundamentals – Support

Support for Dynamics 365 varies by product Customer Engagement – Help and Support in Power Platform Admin Centre Finance & Operations – Lifecycle Services (LCS) Retail – Lifecycle Services (LCS) Talent – Lifecycle Services (LCS) Business Central – via Partner You can also obtain support from the Community: http://community.dynamics.com See

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MB-900 Microsoft Dynamics 365 Fundamentals – Trials
Apr24

MB-900 Microsoft Dynamics 365 Fundamentals – Trials

Via http://trials.dynamics.com there are trials for the following Dynamics 365 Apps: Sales Enterprise Sales Professional Customer Service Field Service Project Services Automation Marketing Finance & Operations Retail Talent Business Central There is no self-service trial for Marketing, only a concierge trial where you have to contact Microsoft first. The… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals Revision Guide
Apr24

MB-900 Microsoft Dynamics 365 Fundamentals Revision Guide

I am writing a series of posts to help prepare and revise for the Microsoft Dynamics 365 Fundamentals exam, MB-900. Below are the skills measured in the exam with a collection of links to the posts. This is a work in progress so please check back regularly. Understand Dynamics 365 (40-45%) Understand apps for customer engagement Microsoft Dynamics… Continue Reading Julian Sharp’s Article on their...

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MB-900 Microsoft Dynamics 365 Fundamentals – Training

There are various materials available for training On Microsoft Learn, http://aka.ms/LearnDynamics There is a Microsoft Official Course, MB-900T01, which is available from various learning partners and is also on OpenEdX. The other source of learning is Microsoft Docs https://docs.microsoft.com/dynamics365 Like this:Like Loading… Related

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Dynamics 365 Fundamentals | Microsoft Dynamics 365 UK MCT
Apr23

Dynamics 365 Fundamentals | Microsoft Dynamics 365 UK MCT

Microsoft have released a new exam, MB-900, Microsoft Dynamics 365 Fundamentals. This certification is aimed at those new to Dynamics 365, or those involved in selling Dynamics 365 but I think it is an interesting exam for all those working with Dynamics 365 in whatever form. The exam has four areas in its Objective Domain. Understand Dynamics 365… Continue Reading Julian Sharp’s Article on their...

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Dynamics 365 Saturday Glasgow 26th January
Jan16

Dynamics 365 Saturday Glasgow 26th January

Join me in Glasgow on January 26th at Dynamics 365 Saturday Scotland to see my session on creating better Dynamics 365 solutions for users with Azure Limited FREE tickets –  https://www.eventbrite.co.uk/e/d365-saturday-scotland-tickets-51339965218?utm_term=eventurl_text #D365SatSco #MSDyn365 #Azure #NeverStopLearning Like this:Like Loading…

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Azure Fundamentals Certification Study Group
Dec21

Azure Fundamentals Certification Study Group

I am planning an online group learning program for Dynamics people wanting to take the Azure Fundamentals exam, AZ-900. This will be an online group starting in early 2019, that will meet 1-2 times per week to learn Azure and prepare for the exam. Places will be limited. To apply fill in the form at http://tinyurl.com/az900sg Like this:Like Loading…

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Biz Apps Readiness Community Call UK December 2018
Dec20

Biz Apps Readiness Community Call UK December 2018

Here are the resources from this month’s BizApps Readiness Community Call Microsoft Apprenticeships for Dynamics Levels https://www.gov.uk/apprenticeships-guide Providers: Bespoke Programmes to fit your business or requirements Defined Programmes such as Dynamics Software Developer

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Retirement of Dynamics 365 Exams and Certifications
Dec20

Retirement of Dynamics 365 Exams and Certifications

Microsoft have announced the retirement of Dynamics 365 exams. Dynamics 365 Customer Engagement exams retiring on 31st March 2019: MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment MB2-717 Microsoft Dynamics 365 for Sales MB2-877 Microsoft Dynamics 365 for Field Service This also means that MCSA: Dynamics 365 certification will be… Continue Reading Julian Sharp’s Article on their blog Retirement of...

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Dynamics Live Drive | Microsoft Dynamics 365 UK MCT
Nov12

Dynamics Live Drive | Microsoft Dynamics 365 UK MCT

If you are a partner and currently use trials for demos, there is a new demonstration resource, Live Drive. Sign up for the webcast on 27th November to learn more https://www.microsoftevents.com/profile/form/index.cfm?PKformID=0x5329558abcd Like this:Like Loading… Related About Julian Sharp I have… Continue Reading Julian Sharp’s Article on their blog

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Come and see or hear me
Nov12

Come and see or hear me

I will be presenting or speaking at the following events D365/CRM User Group London 21st November D365UG/CRMUG London – November 21st 2018 REGISTRATION IS NOW CLOSED DUE TO REACHING OUR MAXIMUM NUMBER OF ATTENDEES . WE CANNOT GUARENTEE PowerApps App in a Day Copenhagen Denmark 27th...

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Biz Apps Readiness Community Call UK November 2018
Nov12

Biz Apps Readiness Community Call UK November 2018

Here are the resources from this month’s BizApps Readiness Community Call PowerApps edX Course Developing Business Applications with Microsoft PowerApps, CDS, and Flow DAT227 https://www.edx.org/course/developing-business-applications-with-microsoft-powerapps-cds-and-flow Microsoft Learn – Canvas App Learning Path https://docs.microsoft.com/en-us/learn/paths/create-powerapps/ and… Continue Reading Julian Sharp’s Article on...

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Biz Apps Readiness Community Call UK October 2018
Nov01

Biz Apps Readiness Community Call UK October 2018

Here are the resources from last month’s community call. New role based certifications and exams coming. In the past certifications have been very product focused and students have often had to learn additional topics just to pass their exams. Microsoft have completely rethought certification and training. Microsoft have undertaken a huge consultative exercise and have come up with… Continue Reading Julian Sharp’s Article...

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Connected Field Service Training | Microsoft Dynamics 365 UK MCT

Microsoft have published a new learning path with 5 new modules on Microsoft Learn about using Dynamics 365 for Field Service to manage and monitor IoT devices Working with Connected Field Service for Dynamics 365 and Azure IoT This learning path introduces you to connected Field Service and Azure IoT. Included in this learning path is identifying exceptions, register and manage devices, remotely monitor and service equipment, and...

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Future Decoded | Microsoft Dynamics 365 UK MCT
Oct29

Future Decoded | Microsoft Dynamics 365 UK MCT

If you aren’t coming to Future Decoded on Wednesday and Thursday this week at ExCel in London then I recommend you dial into some of the sessions at Future Decoded Live. If you are coming then come and try the Hands-on Labs on Level 3. There are labs for PowerApps, Flow and Dynamics 365. I’ll be there on Wednesday if you have any questions about BizApps… Continue Reading Julian Sharp’s Article on their...

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Uninstalling Field Service | Microsoft Dynamics 365 UK MCT
Oct10

Uninstalling Field Service | Microsoft Dynamics 365 UK MCT

I am working on a project where we want to schedule a custom entity using Universal Resource Scheduling (URS) There isn’t a way to install URS on its own; URS is installed with Field Service and Project Service Automation. So I installed Field Service and I can see the URS managed solutions along with the Field Service managed solutions. However, I want… Continue Reading Julian Sharp’s Article on their...

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The SiteMapName in the AppModuleSiteMap is null or empty
Oct09

The SiteMapName in the AppModuleSiteMap is null or empty

After upgrading a customer to 9.0 we had an error importing a solution containing an App into our production instance The error was 0x80050109 “The SiteMapName in the AppModuleSiteMap is null or empty” I checked the the SiteMap for this app does have a name but checking the customizations.xml there was no SiteMapName node in the exported… Continue Reading Julian Sharp’s Article on their blog

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