Forms Pro Becomes Customer Voice

What? Why? When?

All valid questions. During the Inspire event (July 21st 2020) Microsoft made a massive announcement about changes coming to their survey and feedback offering. It seems like about a year ago that Microsoft launched Forms Pro (pretty much give or take a few weeks!), which provided functionality tied into the Common Data Service and was the suggested replacement for Voice of…

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Forms Pro Becomes Customer Voice – Megan V. Walker

Dynamics 365 Customer Voice is a new product, used to request and manage customer feedback. Customer Voice, was Forms Pro but now has new features.

Blog Syndicated with Megan V. Walker’s Permission