Dynamics 365 Customer Services Enjambres ¿Qué son los enjambres y cómo mejoran la atención al cliente? Descubre cómo la funcionalidad de enjambres de D365 Customer Service te permite crear equipos
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2024 Release Wave 1: D365 Customer Service This is my 3rd video in my series of 2024 Release Wave 1. In this video I will discuss features that are part
Wave 1 2024 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got
Passing D365 Customer Service data to Copilot Studio In this video I will discuss how Copilot Studio automatically captures data from Dynamics 365 Customer Service, after you’ve connected the two
#114. I’m joined by Microsoft MVPs Guro Faller and Tricia Sinclair. Guro and Tricia are presenting at Scottish Summit in Glasgow in June. Their presentation is “Personalize Your Customer Experience
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