Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
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Learn how to configure actions in Service Level Agreements (SLA) within Dynamics 365 Customer Service. This video walks you through step-by-step on setting up SLA actions, automating processes, and ensuring
Learn how to set up SLAs (Service Level Agreements) and KPIs in Dynamics 365 Customer Service. This step-by-step guide covers SLA configuration, KPI creation, and a real-world case demonstration to
Revolutionizing Customer Service Through AI with Jay Wellings Send me a Text Message here (https://www.buzzsprout.com/twilio/text_messages/1796418/open_sms) Code and transformation: Jay Wellings shares his journey from web dev to Microsoft ecosystem expert,
In today’s fast-paced digital world, customers demand intuitive and efficient experiences. This presentation will explore how the integration of OpenAI’s speech-to-text technology with Microsoft Power Platform can revolutionize customer interactions.
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