Dynamics 365 Customer Engagement
Close Case with Power Automate
In one of the projects, I am currently working on, we recently had the requirement to close/resolve a case when a certain condition is…
Tag: Case
Dynamics 365 Customer Engagement
{Dynamics CRM Web API} Calculate Total time spent on Case
First of all let me give you some background, When we resolve case from CRM case form using Resolve ribbon button you see a…
Dynamics 365 Customer Engagement
{Dynamics CRM Web Api} Resolve Case
In today’s blog I will explain how to close incident from web api. When we Resolve case from Case form system creates record in…
Dynamics 365 Customer Engagement
Display Survey Response Details On Case Record
Recently I was asked by someone how they could show some of the responses from a Forms Pro survey directly on a Case record.…
Dynamics 365 Customer Engagement
InfoStrat Case Study: Victim Notification for State of Texas
InfoStrat, a division of Serenic, specializes in government software solutions. Some of these solutions are for applications you may not have thought of, such…