Thanks for visiting! If you’re new here, you may want to subscribe to my RSS feed. If an organisation offers a service, it could be that a tiered service structure
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The case is obviously not entirely closed. My recent article Case closed: Managed or Unmanaged solutions in Microsoft Dynamics 365 / CRM received a lot of attention, and sparked writers, podcasters,
This video is part of a series on the Voice of the Customer, a survey solution for Microsoft Dynamics 365. For more blog posts and resources, visit http://www.meganvwalker.com. More information
On a customer tenant we had the issue on some orgs that with SLA feature enabled on the entity work order the transferred solution created on the target system fields
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite
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