{Dynamics CRM Web API} Calculate Total time spent on Case

First of all let me give you some background, When we resolve case from CRM case form using Resolve ribbon button you see a dialog which has Total time and Billable time auto poulated by the system. The Total Time field gets updated only when the Child Activities with duration have been marked as completed.… Continue reading {Dynamics CRM Web API} Calculate Total time spent on Case

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{Dynamics CRM Web API} Calculate Total time spent on Case

First of all let me give you some background, When we resolve case from CRM case form using Resolve ribbon button you see a dialog which has Total time and Billable time auto poulated by the system. The Total Time field gets updated only when the Child Activities with duration have been marked as completed….

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