The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using…
I love finding out simple things in Dynamics 365, things that you never had any need for but once you find out how easy…
Organizations might have the need to track the total time agents spend on cases for several reasons. By monitoring time, managers can identify areas…
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
In BC25 a new feature has been added that I find very interesting, relating to the posting of warehouse activities in a multi-user environment.…
