This video is part of a series on the Voice of the Customer, a survey solution for Microsoft Dynamics 365. For more blog posts and resources, visit http://www.meganvwalker.com. More information
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On a customer tenant we had the issue on some orgs that with SLA feature enabled on the entity work order the transferred solution created on the target system fields
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite
This video is part of a series on the Microsoft Dynamics 365 for Outlook Add-In. Track an email and convert it to a case in D365. More information on tools
Just sharing a sample code that runs on the Activation of case (incident) record and updates one field in it. We need to register the plugin in both SetState and
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