Recently in one of our projects, where we were using the auto number attribute (with sequential numbers), we realized that it gets incremented even…
In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity.…
Originally posted on Vrushali's Techno Blog: Customer service management may require different type of attentions and monitoring depending on parameters such as the different…
I was working on getting inventory availability using Bin Contents and for some reason, I could never get the correct quantity for each Bin.…
Originally posted on MSDYNAMICSBLOG BY DEEPESH: Pre-requisites: Should have “Customer Service Hub” app installed in your tenant Add out of box “Case” entity in…
