Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
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Learn SQL with a real-world SQL project. This video provides a complete walkthrough of the “Danny’s Diner” SQL case study, from start to finish. We’ll cover practical SQL queries, problem-solving
Case Handling Time (Preview) In this video I will discuss the Case Handling Time feature for Dynamics 365 Customer Service, that is currently in preview. Learn more here: https://learn.microsoft.com/en-us/dynamics365/customer-service/use/case-handling-time#automatic-time-tracking Related
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#151. Amazing Apps host, Neil Benson, dives into a case study from one of his team’s own projects: “Member Super”, a financial services organisation in Australia. With over a million
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