Assign Case SLA on Creation Time – YouTube

Assign Case SLA on Creation Time

In this article I am going to show you how you can use a Power Automate flow to assign an SLA to a case based on the time the case is created. For example if the case was created in the morning in between 8AM and 11:59AM it would get the ‘Morning SLA’ attached, and if it was created between 12PM and 5PM it would get the ‘Afternoon SLA’ attached.

Related Article: https://d365goddess.com/assign-sla-based-on-case-creation-time
Blog: https://D365Goddess.com
Twitter: https://twitter.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/

Article: SLA’s in the Unified Interface – https://d365goddess.com/slas-in-the-unified-interface/

In this article I am going to show you how you can use a Power Automate flow to assign an SLA to a case based on the time the case is created. For example if the case was created in the morning in between 8AM and 11:59AM it would get the ‘Morning SLA’ attached, and if it was created between 12PM and 5PM it would get the ‘Afternoon SLA’ attached.

Related Article: https://d365goddess.com/assign-sla-based-on-case-creation-time
Blog: https://D365Goddess.com
Twitter: https://twitter.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/

Article: SLA’s in the Unified Interface – https://d365goddess.com/slas-in-the-unified-interface/

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