Learn how to configure actions in Service Level Agreements (SLA) within Dynamics 365 Customer Service. This video walks you through step-by-step on setting up SLA actions, automating processes, and ensuring
All posts tagged in SLA
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Configure custom status on SLA Timer In this video I will show you how to configure the status on an SLA Timer of a case form. This is a feature
New SLA Timer Control In this video I will show you how to configure the new SLA Timer Control on a case form. Related Article: https://d365goddess.com/new-timer-control-for-slas Blog: https://D365Goddess.com Twitter: https://twitter.com/D365Goddess
Assign Case SLA on Creation Time In this article I am going to show you how you can use a Power Automate flow to assign an SLA to a case
On a customer tenant we had the issue on some orgs that with SLA feature enabled on the entity work order the transferred solution created on the target system fields
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