Assign SLA based on Case creation time

A few weeks ago I received a question from someone who asked me if it was possible to assign an SLA to a case based on the time of day a case was created. For example if the case was created in the morning between 8AM and 11:59AM it would get the ‘Morning SLA’ attached, and if it was created betweem 12PM and 5PM it would get the ‘Afternoon SLA’Read More

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Assign SLA based on Case creation time

A few weeks ago I received a question from someone who asked me if it was possible to assign an SLA to a case based on the time of day a case was created.

Blog Syndicated with Dian Taylor’s Permission

Author: Dian Taylor

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