The way we currently configure Pause and Resume for an SLA is by setting the Allow Pause and Resume field to Allow. And within the Service Tab of System Settings, we can define the status values on which the SLA calculation should get paused at the entity level. So basically, the SLA will be paused … Continue reading “Pause and resume enhancements in SLA in Dynamics 365 – 2020 Release…
Continue Reading Nishant Rana’s Article on their blog
Pause and resume enhancements in SLA in Dynamics 365 – 2020 Release Wave 2
The way we currently configure Pause and Resume for an SLA is by setting the Allow Pause and Resume field to Allow. And within the Service Tab of System Settings, we can define the status values on which the SLA calculation should get paused at the entity level.
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