The way we currently configure Pause and Resume for an SLA is by setting the Allow Pause and Resume field to Allow. And within the Service Tab of System Settings, we can define the status values on which the SLA calculation should get paused at the entity level. So basically, the SLA will be paused … Continue reading “Pause and resume enhancements in SLA in Dynamics 365 – 2020 Release…
Continue Reading Nishant Rana’s Article on their blog
Pause and resume enhancements in SLA in Dynamics 365 – 2020 Release Wave 2
The way we currently configure Pause and Resume for an SLA is by setting the Allow Pause and Resume field to Allow. And within the Service Tab of System Settings, we can define the status values on which the SLA calculation should get paused at the entity level.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
Dyn365CE15 April 2024Using Focused view in Dynamics 365
Dyn365CE9 April 2024Associate activities (Email) with multiple related records – Dataverse / Dynamics 365
Dyn365CE8 April 2024New Attachment features for Email – Dataverse / Dynamics 365
