2020 Wave 1 Preview: D365 Customer Service Custom Case Resolution – YouTube

In this video, I take you through the steps to enable the new Custom Case Resolution features coming to Dynamics 365 Customer Engagement in April, currently in 2020 Wave 1 preview. This will allow you to begin testing ahead of the release of these features into general availability.

How to enabled 2020 Wave 1 preview: https://youtu.be/Rdrip-F26bg

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