The case is obviously not entirely closed. My recent article Case closed: Managed or Unmanaged solutions in Microsoft Dynamics 365 / CRM received a lot of attention, and sparked writers, podcasters,
The case is obviously not entirely closed. My recent article Case closed: Managed or Unmanaged solutions in Microsoft Dynamics 365 / CRM received a lot of attention, and sparked writers, podcasters,
This video is part of a series on the Voice of the Customer, a survey solution for Microsoft Dynamics 365. For more blog posts and resources, visit http://www.meganvwalker.com. More information
On a customer tenant we had the issue on some orgs that with SLA feature enabled on the entity work order the transferred solution created on the target system fields
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite
This video is part of a series on the Microsoft Dynamics 365 for Outlook Add-In. Track an email and convert it to a case in D365. More information on tools