On a customer tenant we had the issue on some orgs that with SLA feature enabled on the entity work order the transferred solution created on the target system fields
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I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite
This video is part of a series on the Microsoft Dynamics 365 for Outlook Add-In. Track an email and convert it to a case in D365. More information on tools
Just sharing a sample code that runs on the Activation of case (incident) record and updates one field in it. We need to register the plugin in both SetState and
CRM software touts its ability to manage 3 areas of your business: Sales, Marketing, and Customer Service. My experience has been that most companies implement a CRM solution to automate
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