If you are familiar with Power Virtual Agent and Omnichannel, you are probably aware that when these applications are integrated, we can create one or more pre-chat survey questions that will show in the chat when a customer engages with Power Virtual Agent. Admins can configure these questions in Omnichannel for Customer Service, which is an add-on to Dynamics 365 Customer Service. These…
Continue Reading Dian Taylor’s Article on their blog
https://d365goddess.com/pass-customer-data-from-pre-chat-survey-to-pva/?utm_source=rss&utm_medium=rss&utm_campaign=pass-customer-data-from-pre-chat-survey-to-pva
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