Omnichannel for customer service contains a number of features to help improve agent productivity. In this post I will explore two of these …. Agent scripts and Macros. Plus we’ll see some slugs along the way!
I’m covering the theory of agent scripts and macros in one post as I believe they are concepts that go hand in hand. (As an agent script can be used to trigger a macro.)
I am assuming…
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Omnichannel for Customer Service – Agent Scripts & Macros (and slugs)
Omnichannel for customer service contains a number of features to help improve agent productivity. In this post I will explore two of these …. Agent scripts and Macros. Plus we’ll see some slugs along the way! I’m covering the theory of agent scripts and macros in one post as I believe they are concepts that go hand in hand.
Blog Syndicated with Neil Parkhurst’s Permission
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