How to Create Knowledge Articles from Cases Using Copilot in D365 Customer Service (Preview) – YouTube

In this video, learn how to use Copilot in Dynamics 365 Customer Service to quickly create knowledge articles from support cases. This powerful preview feature helps you save time and improve your support team’s efficiency by turning case details into helpful knowledge content. Perfect for support agents and admins looking to boost productivity with AI in D365.

This video consists of:

00:00-00:20 Introduction
00:21-3:29 How to enable the copilot to generate a Knowledge Article
3:30-6:31 Demo

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