Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to… Continue Reading admin’s Article on their blog No Title No
46Articles
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article on their blog No Title No
This post is an essential and simple one. It covers what the difference between internal and external communication in the… Continue Reading admin’s Article on their blog No Title No
When a customer first opens with a live chat widget and even before they ask a question, it can be… Continue Reading admin’s Article on their blog No Title No
We covered in a previous post what the conversation entity is in Omni Channel Engagement. One of the most fundamental… Continue Reading admin’s Article on their blog No Title No
Top Headlines
Support The Site
