Using the Consult Feature in Omni Channel Engagement
Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,…
Continue Reading admin’s Article on their blog
Using the Consult Feature in Omni Channel Engagement
Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff, it’s impossible to know everything!
Blog Syndicated with admin’s Permission
More About This Author
Array
Dyn365CE30 April 2020Connecting Power Virtual Agents to a Real Life Person using Omni Channel Engagement- Dyn365CE29 April 2020Supervisor Monitoring in Omni Channel Engagement
- Dyn365CE28 April 2020Conversation States in Omni Channel Engagement
- Dyn365CE27 April 2020An Introduction to Skill Based Routing in Omni Channel Engagement
