Consult – 365 Community Online

Omnichannel for Customer Service – Consult, filter by skills

A recent enhancement to Microsoft’s Omnichannel for Customer Service has enabled the ability to filter agents by skills when starting a consult. In this…

29 April 2024 · Neil Parkhurst

Dynamics 365 Customer Engagement

Using both the Consult and Transfer features in Omni Channel Engagement

You know how to use the Consult feature, and you know how to use the Transfer feature – but have… Continue Reading admin’s Article…

7 April 2020 · Sarah Critchley

Dynamics 365 Customer Engagement

Using the Consult Feature in Omni Channel Engagement

Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,… Continue Reading admin’s Article…

4 April 2020 · Sarah Critchley