Downloading Chat Transcripts as a Customer in Omni Channel Engagement

As a customer, when we utilise live chat features of organisation, it can be an amazing experience. We get what…

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Downloading Chat Transcripts as a Customer in Omni Channel Engagement

As a customer, when we utilise live chat features of organisation, it can be an amazing experience. We get what we need quickly and we get it done. This could be information regarding an order update or a refund request.

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Author: Sarah Critchley

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