What is Omni Channel Engagement?

Omni Channel Engagement is an Application within the Microsoft Dynamics 365 family and also part of the Customer Service family…

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What is Omni Channel Engagement?

Omni Channel Engagement is an Application within the Microsoft Dynamics 365 family and also part of the Customer Service family of products in the Microsoft Business Applications stack. You might be wondering what Omni Channel means, and why it would be different to something like Multi Channel.

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Author: Sarah Critchley

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