Pass customer data from pre-chat survey to Power Virtual Agent
If you are familiar with Power Virtual Agent and Omnichannel, you are probably aware that when these applications are integrated, we can create one or more pre-chat survey questions that will show in the chat when a customer engages with Power Virtual Agent. Admins can configure these questions in Omnichannel for Customer Service, which is an add-on to Dynamics 365 Customer Service. These…
Continue Reading Dian Taylor’s Article on their blog
https://d365goddess.com/pass-customer-data-from-pre-chat-survey-to-pva/?utm_source=rss&utm_medium=rss&utm_campaign=pass-customer-data-from-pre-chat-survey-to-pva
Blog Syndicated with Dian Taylor’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Configure if Booking Status completes a work order
- Dyn365CE30 April 2024D365 Field Service: Configure if Booking Status completes a work order – YouTube
- Dyn365CE23 April 2024Improved email attachment experience in D365 Customer Service
- Dyn365CE23 April 2024Improved email attachment experience in D365 Customer Service – YouTube