Use Copilot to summarize cases – Dynamics 365 Customer Service

We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Customer Service admin center >> Agent Experience >> Productivity >> Summaries (Manage) Check the Make case summaries available to agents option and save the setting. Now when we open … Continue reading “Use Copilot to summarize cases – Dynamics 365 Customer Service”

Original Post https://nishantrana.me/2023/11/15/use-copilot-to-summarize-cases-dynamics-365-customer-service/