USD – Resolve Case | Microsoft Dynamics 365 and Unified Service Desk

I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….

You probably know that out of the box the resolve case button displays a dialog that can’t be customised. Often organisations will require a simpler approach. As a reminder standard…