Dynamics 365 Customer Engagement
USD – Migration of Customization Files
I often work with Unified Service Desk for Dynamics 365, having created a “solution” in my development environment I will obviously need to migrate…
Tag: USD
Dynamics 365 Customer Engagement
The USD Accelerator – Technical Guide, Release History (3_1_0_0)
Overview The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. I am excited to announce release…
Dynamics 365 Customer Engagement
Installing The USD Accelerator
Recently a few people have asked me questions about how to install The USD Accelerator, so I have produced a video showing a typical…
Dynamics 365 Customer Engagement
USD and Virtual Agents
Virtual Agents for customer service are currently a Dynamics 365 preview feature, you can use them to quickly build BOTs using a no code…
Dynamics 365 Customer Engagement
The USD Accelerator – Release V3.0
Overview The USD Accelerator is a pre-built Unified Service Desk configuration aimed at helping speed your USD project. This post will highlight the enhancements…