The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. It comes in two version, one supporting the traditional Dynamics 365 web client
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As time progresses I plan to add enhancements, performance improvements and bug fixes into The USD Accelerator …. with this in mind I have just released a version that works
I have seen this issue a couple of times and decided to blog about the solution …. The problem is that Unified Service Desk fails to load. The symptoms of
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite
Computer Telephony Integration (CTI) is an important part of many Unified Service Desk projects, one that often includes complex bespoke coding. The USD Accelerator already supports several 3rd party add-ins,
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