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USD – Resolve Case | Microsoft Dynamics 365 and Unified Service Desk
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….
You probably know that out of the box the resolve case button displays a dialog that can’t be customised. Often organisations will require a simpler approach. As a reminder standard…
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USD – Resolve Case | Microsoft Dynamics 365 and Unified Service Desk
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