Computer Telephony Integration (CTI) is an important part of many Unified Service Desk projects, one that often includes complex bespoke coding. The USD Accelerator already supports several 3rd party add-ins, I have increased that support to includes a new CTI hosted control from QGate that will help make the inclusion of CTI simpler and definitely quicker.
USD / CTI Background
Before I…
Continue Reading Neil Parkhurst’s Article on their blog
USD Accelerator – Announcing QGate intelli-CTi Support
Blog Syndicated with Neil Parkhurst’s Permission