For all the talk about chatbots, self-service portals, and digital channels, voice is still where customers go. A frustrated insurance claim. A missed delivery. A bill that does not look
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In this final episode of the I Am IT Geek #ms900 #microsoft365 fundamentals exam topic series, #microsoftmvp Shabaz Darr summarizes #microsoft support offerings, SLA concepts and how organizations can provide
This is Part 3 of 3 of how I moved from a Support role into/helpdesk role to a Consultant role. I talk about the challenges and differences between the two
This is Part 2 of 3 of how I moved from a Support role into/helpdesk role to a Consultant role. I talk about the challenges and differences between the two
This is Part 1 of 3 of how I moved from a Support role into/helpdesk role to a Consultant role. I talk about the challenges and differences between the two
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