USD – SetReplacementParameter | Microsoft Dynamics 365 and Unified Service Desk

I love it when I find something new in Unified Service Desk! I recently spotted an action I’d not used before whilst experimenting with USD v4.1. SetReplacementParameter. But what does this action do and why would you want to use it?

Often in my USD configuration I find the need to store variables as replacement parameters. Commonly the values are specific to my current active session, in…