Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I will…
I am very pleased to announce my first Microsoft Omnichannel for Customer Service training course Omnichannel for Customer Service is part of the Microsoft…
Within Omnichannel for Customer Service, on the chat channel we can configure a pre-conversation survey. This functionality works well but I’ve recently been experimenting…
There have been a lot of improvements to Dynamics 365 Field Service this year and I have loved every single one of them! However……
Using Solution Health Hub we can validate the environment’s configuration, which might get modified over time, to get an idea about the state of…
