Dynamics 365 Customer Engagement
Omnichannel for Customer Service – New Dialer
When we make outbound telephone calls used Microsoft’s Omnichannel for customer service a new dialer is now available. I will highlight its features and…
Tag: Service
Dynamics 365 Customer Engagement
D365 Customer Service: New Dialer Experience(preview)
As part of 2023 release wave 2 Microsoft has made several improvements to the dialer in Dynamics 365 Customer Service. This dialer is available…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Languages
Microsoft’s Omnichannel for Customer Service supports multiple languages. In this post I will describe the options we have around channel language. I’m going to…
Dynamics 365 Great Plains
New Functionality In Microsoft Dynamics 365 Business Central 2023 Wave 2: Demo Tool and Data for Service Scenarios
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2023 Wave 2 series in which I am taking a…
Dynamics 365 Customer Engagement
Write an email (Copilot) in Dynamics 365 Customer Service
Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can use for…