Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will
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2024 Wave 2: Copilot for Service This is part 4 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
2024 Wave 2: D365 Customer Service This is part 3 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
Extend D365 Customer Service Copilot: Ask questions about your data(verse) In this video I will show you how to create a prompt plugin in Copilot Studio that allows agents to
D365 Customer Service: Dialer Enhancements If you haven’t seen the new enhancements to the dialer in Dynamics 365 Customer Service that are part of 2024 release wave 1, then this
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