Dynamics 365 Customer Engagement
Are You Straddling Outbound and Real-Time Marketing?
If you are straddling, you should read this now! The post Are You Straddling Outbound and Real-Time Marketing? first appeared on Steve Mordue.
Tag: Outbound
Dynamics 365
Tip #17 No Outbound anymore for new installs
As we are all waiting in suspense what will happen on 01.09.23 with the recent announcements, it seems like things are happening already before…
Dynamics 365 Customer Engagement
Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service
For setting up Outbound calling we need to first set up a phone number that will be used for outbound calling. This would help…
Dynamics 365 Customer Engagement
Using Outbound Subscription Centres In Real-time Marketing
I have written in the past about setting up your custom subscription centre as a marketing form that you can then embed in a…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Outbound Voice Calling
I recently gave a demo of the new voice channel within Dynamics 365’s Omnichannel for Customer Service app. In that post I covered the…