Omnichannel for Customer Service – Outbound Messages (SMS)
We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In…
Introductions: Once we setup Item tracking codes for a Item, we’ll have to assign Serial No’s and Lot No’s to each flow of transaction…
In my previous post , i explained about Business Events and configuring a customised one. In this example, we will see how to use…
We have number of mechanisms to import the data from external application to D365FO. What if there is a reverse scenario ? Trigger an…
Recently I received a number of questions from people who were using the first self-monetization example code I created about a year ago. They…