In the previous post, we provisioned the Omnichannel for Customer Service and had configured the Chat channel. In this post, we’d see how to…
In the previous post we saw how to provision the Omnichannel for Customer Service, below are some of the basic steps we will follow…
We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for…
For one of our projects we are exploring capabilities of Omnichannel. Below are the steps for provisioning the Omnichannel for Dynamics 365 Customer Service…
Microsoft’s Omnichannel for Customer Service allows us to communicate with customers on many channels, in this post I will review how to configure the…
