Setup WhatsApp Channel (Preview) in Omnichannel for Customer Service

In the previous post, we provisioned the Omnichannel for Customer Service and had configured the Chat channel. In this post, we’d see how to set up the WhatsApp channel (preview) Within the Omnichannel Administration app, navigate to Channels à WhatsApp and create a new WhatsApp account record. Provide the required consent As a first step, … Continue reading “Setup WhatsApp Channel (Preview)…

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How to – Setup WhatsApp Channel (Preview) in Omnichannel for Customer Service

In the previous post, we provisioned the Omnichannel for Customer Service and had configured the Chat channel. https://nishantrana.me/2021/06/05/posts-on-omnichannel-for-customer-service-dynamics-365/ In this post, we’d see how to set up the WhatsApp channel (preview) Within the Omnichannel Administration app, navigate to Channels à WhatsApp and create a new WhatsApp account record.

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