In the previous post, we provisioned the Omnichannel for Customer Service and had configured the Chat channel. In this post, we’d see how to set up the WhatsApp channel (preview) Within the Omnichannel Administration app, navigate to Channels à WhatsApp and create a new WhatsApp account record. Provide the required consent As a first step, … Continue reading “Setup WhatsApp Channel (Preview)…
Continue Reading Nishant Rana’s Article on their blog
Setup WhatsApp Channel (Preview) in Omnichannel for Customer Service
In the previous post, we provisioned the Omnichannel for Customer Service and had configured the Chat channel. In this post, we’d see how to set up the WhatsApp channel (preview) Within the Omnichannel Administration app, navigate to Channels à WhatsApp and create a new WhatsApp account record.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate
Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
Dyn365CE15 April 2024Using Focused view in Dynamics 365
