Omnichannel for Customer Service – Twitter

Microsoft’s Omnichannel for Customer Service allows us to communicate with customers on many channels, in this post I will review how to configure the ability to converse with customers using Twitter.

I guess I don’t really need to explain how popular Twitter is …. Twitter averages 330 million monthly active users every month, with 500 million tweets being sent every day! With statistics…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Twitter

Microsoft’s Omnichannel for Customer Service allows us to communicate with customers on many channels, in this post I will review how to configure the ability to converse with customers using Twitter.

Blog Syndicated with Neil Parkhurst’s Permission