Provision – Omnichannel for Dynamics 365 Customer Service

For one of our projects we are exploring capabilities of Omnichannel. Below are the steps for provisioning the Omnichannel for Dynamics 365 Customer Service for quick reference. First, we need to make sure we have the Customer Service Hub already installed. https://trials.dynamics.com/ Next, we need to have an active subscription of Chat for Dynamics 365 … Continue reading “Provision –…

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How to -Provision Omnichannel for Dynamics 365 Customer Service

For one of our projects we are exploring capabilities of Omnichannel. Below are the steps for provisioning the Omnichannel for Dynamics 365 Customer Service for quick reference. https://nishantrana.me/2021/06/05/posts-on-omnichannel-for-customer-service-dynamics-365/ First, we need to make sure we have the Customer Service Hub already installed. https://trials.dynamics.com/ Next, we need to have an active subscription of Chat for Dynamics…

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